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MaxxSouth High Speed Internet Service Acceptable Use Policy

This Acceptable Use Policy (“Policy") governs use of the MaxxSouth High Speed Internet Service ("the Service"). All subscribers to the Service are required to comply with this Acceptable Use Policy. Failure to comply with the Policy is grounds for termination of the Subscription and Service Agreement.

The Acceptable Use Policy is subject to revision from time to time. Subscribers should review the Policy periodically to ensure continuing compliance, as detailed below:

On The Web:
Questions via phone: 800-457-5351 (residential) or 866-362-2383 (business services)
Questions via email: (residential) or (business services)

Concerns about possible violations may be reported to us in the same manner.

The Service enables residential and commercial subscribers to enjoy the benefits of a high-speed, high-quality connection to the Internet. MaxxSouth aims to provide its customers with a high quality residential and commercial Internet Service. In order to help accomplish this goal, MaxxSouth has adopted this Acceptable Use Policy (“Policy”). The Policy outlines acceptable use of the MaxxSouth Service. This Policy is in addition to any restrictions contained in the Service Agreement for MaxxSouth Broadband Services available here.

The Service provides access to the Internet which is used by millions of other users. Each user of the Internet benefits by being able to share resources and communicate with other members of the Internet user community. However, as with any community, the benefits and information available through the Service and the Internet in general must be balanced with the duties, obligations, and responsibilities each user has to ensure that all users are able to use the Service and Internet as they wish without disruption, interference, or other negative consequences.

In general, the Policy prohibits uses and activities involving the Service that are illegal, infringe the rights of others, or interfere with or diminish the use and enjoyment of the Service by others. MaxxSouth may revise this Policy from time to time by posting a new version on the website and providing notice pursuant to the terms and conditions of service. Subscribers should review the Policy periodically to ensure continuing compliance, as detailed below. Concerns about possible violations may be reported to us in the same manner.

Use of the Service is subject to the rules and guidelines stated herein. Each subscriber to the Service is responsible for ensuring that the use of the Service complies with this Acceptable Use Policy.


Prohibited Activities

Prohibited activities include, but are not limited to the following activities undertaken or accomplishing any unlawful purpose:

  1. Posting or disseminating material or information which is unlawful (such as child pornography or obscene material);
  2. Posting or disseminating material or information which a reasonable person could deem to be unlawful;
  3. Intentional transmission of any file or material which contains a virus, worm, or other harmful component;
  4. Intentional interference with use of the Service or the Internet by another;
  5. Gaining unauthorized access to any site, file, material, information, or equipment;
  6. Using the Service in any way which violates a copyright or the intellectual property rights of others;
  7. Using the Service in connection with pyramid or other illegal soliciting schemes;
  8. Engaging in fraudulent activities, such as impersonating another, forging a digital or manual signature, or wrongfully acquiring goods or services;
  9. Using the Service to engage in activity which is a violation of any law or regulation.

Attempts to engage in prohibited activities will be treated as violations of this Policy.

Subscribers are responsible for any misuse of the Service, even if the misuse was committed by a spouse, child, family member, friend, guest, employee, agent, customer, or other person accessing the subscriber's account. Accordingly, subscribers must take steps to prevent both unauthorized access to the Service and misuse of the Service by authorized users.

The Service may not be used to breach the security of another user or in any effort to gain unauthorized access to any other person's computer, software or data. "Hacking" is prohibited. The Service may not be used in any attempt to circumvent the user authentication or security of any host, network, or account. This includes, but is not limited to, accessing data not intended for the subscriber, logging on to or using a server or account without authorization, or probing the security of other networks. Use or distribution of tools designed for defeating security, such as password guessing programs, cracking tools, packet sniffers or network probing tools, are prohibited.

Any attempt to disrupt any portion of the Service is a violation of the Policy. The Service also may not be used to interfere with computer networking or telecommunications services to any user, host or network, including, without limitation, denial of service attacks, flooding of a network, overloading a service, improper seizing and abuse of operator privileges and attempts to "crash" a host. The knowing or intentional transmission or dissemination of any information or software which contains a virus or other harmful feature is also a violation.


Subscribers are solely responsible for the security of any device connected to the Service, including any files or data stored on the device. In particular, MaxxSouth recommends against enabling file or printer sharing while connected to the Internet. At a minimum, any files or services a subscriber elects to make available for remote access via the Internet should be password protected. Strong security protection is recommended.

Internet Content

Some content available on the Internet may be offensive to some individuals or may violate the law. Material which may be considered to be highly offensive or pornographic is widely available on the Internet. The technology is available to deliver these materials to individual computers without request. The technology is also available to make it difficult to exit a website without being forwarded to additional, related sites. Subscribers should be aware that even inadvertent contact with certain websites could result in the automatic downloading of files containing objectionable or harmful materials. Such files may remain on the personal computer after the connection is terminated.

Subscribers assume all responsibility and risk associated with accessing content on the Internet. MaxxSouth has no responsibility or liability for any content contained on the Internet. Parents may want to use a program which restricts access to offensive material on the Internet. No such program is 100% effective and MaxxSouth is not responsible for the effectiveness or operation of such programs.

Questions about the operation or effectiveness of such programs should be referred to the software publisher. Content questions or complaints should be addressed to the content provider.

Subscribers are solely responsible for any information which they publish on the web or through other Internet services. It is the subscriber's responsibility to ensure that only intended recipients receive the content. MaxxSouth reserves the right to remove or to refuse to post any information or materials deemed to be offensive, indecent, or otherwise inappropriate in violation of this Policy, regardless of whether such material or its dissemination is unlawful. By reserving the right to remove or to refuse to post such information, MaxxSouth is not undertaking any obligation to do so and has no liability for failing to do so.

MaxxSouth has no obligation to monitor transmissions or postings made or received via the Service. However, MaxxSouth has the right to monitor such transmissions and postings from time to time and to disclose the same in accordance with the service agreement and relevant terms and conditions of service.

Each subscriber is required to ensure that all content transmitted, published, or distributed via the Service is in compliance with this Policy and assumes all responsibility for the results of the transmission, publication, or distribution of any content via the Service. MaxxSouth is not responsible for, and has no liability for, any claims arising from the reproduction, publication, distribution, or display of such content through the Service.

Use of Electronic Mail

Forging, altering or removing electronic mail headers is prohibited. No reference to MaxxSouth may be included (e.g. by including "Organization: MaxxSouth" in the header or by listing an IP address that belongs to MaxxSouth) in any unsolicited email even if the email is not sent through the Service. Except as otherwise provided for herein, you may not use the name “MaxxSouth” for your own business purposes, and no reference to “MaxxSouth” may be made in an e-mail or header which creates the inaccurate impression of an employment or contractor relationship with MaxxSouth, or the impression that the mail has been created or approved by MaxxSouth. MaxxSouth reserves the right to refuse the registration of e-mail addresses on its system deemed to be offensive or indecent by community standards. By reserving these rights, MaxxSouth is not undertaking any obligation to monitor the pool of e-mail addresses and has no liability for failing to do so.

"Mail bombing" (e.g. sending a number of copies of the same or similar message) is prohibited as is the sending of very large files or messages with the intent to cause any disruption.

MaxxSouth is not responsible for the forwarding of email sent to any account which has been suspended or terminated. Such email will be returned to sender, ignored, or deleted, at MaxxSouth's sole discretion.


SPAM is defined as any unsolicited commercial email or any bulk e-mailing (unsolicited or otherwise) that poses a risk of disrupting service on MaxxSouth’s network. It is usually sent in large quantities to recipients who have not specifically opted or chosen to receive it.

SPAM poses significant problems for MaxxSouth’s IP network, and significant aggravation and inconvenience for MaxxSouth’s customers. 

It is MaxxSouth’s policy relative to its various Internet access products that SPAM on its network will be neither supported nor condoned. Any MaxxSouth customer (network user) who is found to either be:

  1. originating SPAM from within the MaxxSouth network, or
  2. providing secondary support services (including but not limited to payment processing, order fulfillment, hosting web site associated with any SPAM, etc.) from the MaxxSouth network in support of SPAM originating from elsewhere

will receive a warning upon a first offense that such activity is not allowed over the MaxxSouth network and will not be tolerated. Any subsequent infraction is grounds for termination of all Internet access service from/through the MaxxSouth network.

Use of Internet Relay Chat (IRC)

The Service may be used to participate in "chat" discussions. Except as otherwise provided or described in the terms and conditions of service, MaxxSouth does not monitor chat discussions and is not liable for any communications made via Internet chat.

Sending messages which disrupt another Internet user's equipment, including software, hardware, or user display, is a violation of this Policy.

Flooding of chat discussions is prohibited. No more than two simultaneous chat connections may be maintained at one time. Automated programs such as "bots" or "clones" may not be used when the account holder is not physically present at the device.

Limitations on Bandwidth, Data Storage and Other Service Parameters

The Service dynamically allocates most of its IP addresses. Any individual assignment may change frequently, which should have no adverse impact on typical use of the Service. However, this may result in the Subscriber being unable to predict what IP address will be assigned for their use. It is strictly forbidden for Subscribers to intentionally by-pass the dynamic assignment of an IP address to any device attached to MaxxSouth’s network. Only those Subscribers who have made prior arrangement with MaxxSouth to use a static IP address may do so.

MaxxSouth may establish additional appropriate limitations on use of bandwidth, data storage, or other aspects of the Service. Subscribers must comply with all such limitations prescribed by MaxxSouth. The details of any such limitation are described in the appropriate “Internet Product Definition” document. MaxxSouth reserves the right to provide automated messages to customers to provide information and updates regarding billing and data consumption.

Subscribers must ensure that their activity does not improperly restrict, inhibit, or degrade any other user's use of the Service, and does not improperly restrict, inhibit, disrupt, degrade or impede MaxxSouth's ability to deliver the Service and monitor the Service, backbone, network nodes, and/or other network services.

Unless otherwise agreed to in writing with MaxxSouth, Subscribers may not resell, share, or otherwise distribute the Service or any portion thereof to any third party without the written consent of MaxxSouth. Consent shall not be unreasonably withheld. Subscribers may not use the Service to provide Internet access to others through a dial-up connection, or host shell accounts over the Internet, or provide email or news services, or send a news feed.

MaxxSouth Residential Service is sold only for personal and non-commercial use of the Internet. Residential subscribers may not use the Residential Service for commercial purposes (whether or not for profit). No residential subscriber may run a server in connection with the MaxxSouth Service without specific written consent from MaxxSouth, which consent shall not be unreasonably withheld. Examples of prohibited uses of a Subscriber server include, but are not limited to, running servers for mail, http, ftp, irc, and dhcp, and multi-user interactive forums. 

Copyright / Intellectual Property Infringement

The federal Digital Millennium Copyright Act (“DMCA” or “Act”) directs how online service providers like MaxxSouth address claims of online copyright infringement. As required by the DMCA, we have adopted a policy to suspend or terminate broadband services to account holders or subscribers who repeatedly infringe copyrights. Customers against whom MaxxSouth receives DMCA infringement allegations will receive a warning regarding the allegations; if MaxxSouth receives additional allegations that remain unresolved, the customer may be subject to the suspension or termination of Internet service. If a customer contests a complaint of infringement in accordance with the DMCA, the complaint will not count toward that account’s infringement total, unless: (i) it is determined by a court that the complaint was valid; or (ii) the account holder later agrees that the complaint was valid.

MaxxSouth accommodates and does not interfere with standard technical measures to identify and protect copyrighted works, subject to the limitations of the Act.

Violation of the Acceptable Use Policy

Although MaxxSouth has no obligation to monitor the Service or the Internet, MaxxSouth reserves the right to monitor bandwidth, usage, and content as required to operate and monitor the Service; to identify violations of this Policy; to comply with the law; and to protect the Service and MaxxSouth subscribers. Except as necessary to the foregoing MaxxSouth does not routinely monitor the Service for violation of this Policy, but it will respond appropriately if made aware of inappropriate use of the Service.

In the event of a suspected violation of this Policy, MaxxSouth may take any responsive action it deems appropriate. Remedial actions may include, without limitation, removal of content, cancellation of newsgroup posts, filtering of Internet transmissions, or immediate suspension or termination of the Service, and you agree that MaxxSouth shall have no liability for any such actions.

The above actions are not MaxxSouth's exclusive remedies, and it may take any other legal, equitable, or technical action it deems appropriate. MaxxSouth prefers to inform customers of inappropriate activities and give them a reasonable period of time in which to take corrective action. MaxxSouth prefers to have customers directly resolve any disputes or disagreements they may have with others, whether customers or not, without MaxxSouth’s intervention. MaxxSouth, however, reserves the right to investigate suspected violations of this Policy. Such investigation may include gathering information from the user or users involved and from the complaining party, if any; and examining material on MaxxSouth's servers and network. During an investigation, MaxxSouth may suspend the account or accounts involved and/or remove material which potentially violates this Policy.

MaxxSouth will cooperate fully with law enforcement authorities in the investigation of suspected criminal violations. Such cooperation may include MaxxSouth providing the username, IP address, or other identifying information about a subscriber. MaxxSouth may also cooperate with other Internet Service Providers, telecommunications common carriers, or other network or computing facilities in order to enforce this Policy.

Upon termination of an account for any reason, you authorize MaxxSouth to delete any files, programs, data and email messages associated with the account.

The failure of MaxxSouth to take any action under this Policy in one instance shall not be construed as a waiver of any right to take such action in another instance at a later time. 

MaxxSouth reserves the right to seek and obtain reimbursement from the Subscriber for any damage or injury to the MaxxSouth system, or to MaxxSouth’s business, whether temporary or permanent, which is caused by the Subscriber, or by persons using the Subscriber’s connection. Violations of the law will be referred to the appropriate authorities.

This Acceptable Use Policy may be revised by MaxxSouth at any time.
Subscribers should review the Policy periodically to ensure compliance.