MaxxSouth Digital Guide (I-Guide) Frequently Asked Questions

Interactive Program Guide

  • Quick Menu Icons are available to help you find what you’re looking for faster. The Quick Menu lets you quickly go to other areas of the guide, such as Movies or Favorites Menus. Once you have selected a program title by highlighting it and pressing OK/SELECT or INFO, you can use the Action Icons on the information screens to set Reminders and Parental Controls, schedule Recordings, Buy programs and more.

  • You will find descriptive text beneath the row of icons when you have an icon highlighted. This information changes as you move the yellow highlight using the arrow buttons on your remote. On Program Information screens, the Action Icons are specifc to the program. For example, a Buy Icon will appear only for On Demand and Pay-Per-View programs. Playback Icons will appear only for recorded programs or On Demand titles.

  • Some program titles are too long to fit in the space provided in the grid. You might see “…” to indicate there is more to the title. (For example: “Third Rock from the Sun “might look like “Third Rock…”). Highlight the program and check the Instant Information area at the top of the screen for program title and other valuable information, including rating, actors, start/end times, etc.

  • The Flip Bar appears for a few seconds as you’re changing channels to provide important information about programs. You will find the name of the current program, start and end times, channel number, rating and current time.

  • i-Guide provides detailed information on programs, including movies and sporting events. While in a listings screen, you can access information by pressing the INFO button on your remote. While you are tuned to a program, press INFO once for Instant Information or twice for complete information. Information includes program details like actors, ratings and a brief program synopsis. You can also set Reminders, place Parental Controls, order On Demand movies and events and see other times a program is airing. To remove the information screen and return to watching television, press the EXIT button on the remote.

  • Occasionally your cable provider may send a message to let you know of new services and special promotions. To read the message, go to the Main Menu and select Messages. You can keep or delete the Message once you have opened it.

  • Not only can you choose the language that displays on the screen buttons and descriptions, but you can also change the secondary digital audio that is available with certain networks and programs. Choose Audio Setup from the Setup Menu and change the default setting. Choose from English, Spanish, Portuguese or French. This feature is only supported on certain digital channels that provide secondary audio. If the chosen audio language is not available, the default audio language will be heard.

  • You must call MaxxSouth to have these PINs reset. All of the PINs will be cleared. Once reset, you will need to enter new PINs.

  • There are several reasons that could keep you from ordering PPV events:

    • Your phone line might not be plugged in
    • You may have inadvertently made too many PPV orders, and may have to cancel one before making another order
    • You may have reached your credit limit. Call your cable company and have them check your account
    • Your cable company may require you to call them to purchase a PPV event, instead of an automatic purchase through the set-top box
  • If your cable company provides impulse-ordering, you will not be billed for PPV on channels that aren’t tuned. In cities that require phone ordering, you need to call your cable company to cancel PPV orders. Check with your cable company to confirm canceling procedures.

On-Demand (Optional Feature)

DVR Overview

Controlling Live TV

Manage Your Recordings

  • You can keep them as long as you want. Just remember, the recording space is limited, so you may need to delete some recorded programs from time to time in order to make room for new ones.

  • An on-screen notice will appear advising you when recording space is low (80% full) or full.

    Note: if you are recording a program and run out of recording space, the recording will stop. You can always see how much recording space is available from My Recordings. You can also manually delete recordings or set your DVR to automatically delete recorded programs when space is needed. See: “Manage Your Personal Video Library” section in this manual.

  • Only if you set it up that way. The DVR will automatically delete programs if you tell it to do so by setting the programs to be deleted when space is needed. When the record space is full, the oldest recordings that you have set to be deleted will be deleted first. If you do not want the DVR to automatically delete certain recordings, you can set them so that they are only deleted by you.

  • There is no limit to the number of recordings you can schedule as long as you do not schedule more than two programs to record at the same time and you have available recording space.

  • For live programs, you will be provided with the opportunity to extend the recording. Follow the on-screen prompts to extend the program end time for your recording.

  • Yes. You can either watch it live as it’s being recorded or you can rewind the program you are currently recording and watch it from the beginning while the recording continues.

  • You can copy a recorded program to a VHS or DVD tape by playing a recording from the DVR in real time while simultaneously recording on your VCR or DVD.

  • Yes! Your DVR lets you record multiple episodes of a program according to your preference by setting up a Series Recording. Select the episode type to record, such as first-run only or all episodes. Specify how many recordings to save and how long to save the recording - until you erase it or until space is needed. To access advanced series setup features like add minutes to the start and end times and specify which channels to record, select the Recording Options Icon to review all options.

    Tip: use Title Search to find all air times for a particular title. You can then set up individual recordings for any or all episodes, no matter what time they’re on.

  • Yes. When you stop playback of a recorded program, it will stop where you left it. To continue watching the program, select Resume or Restart from the Action Icons.

  • The DVR timer is synchronized with the program guide time. If a broadcaster starts the program minute earlier than the first minute. You can program your DVR to start early or end late by adjusting you’re Recording Options.

  • If the beginning of the program did not record, you might have tuned to the program after it started and then set it to record. If the end of the program did not record, the DVR may have reached its storage capacity before it was able to record the entire program.

DVR - Dual Tuner Recording Features

DVR - Single Tuner Recording Features

  • You can watch a previously recorded program while you are recording a live program by accessing the DVR menu. However, if you change channels you will see a screen asking you to confirm you want to change the channel and stop the recording.

  • Currently, your DVR can only record one program at a time. If you try to schedule a recording at the same time you have scheduled another, you will see a Scheduling Conflict message that gives you the opportunity to change your Recording Options.


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