Quick Menu Icons are available to help you find what you’re looking for faster. The Quick Menu lets you quickly go to other areas of the guide, such as Movies or Favorites Menus. Once you have selected a program title by highlighting it and pressing OK/SELECT or INFO, you can use the Action Icons on the information screens to set Reminders and Parental Controls, schedule Recordings, Buy programs and more.

You will find descriptive text beneath the row of icons when you have an icon highlighted. This information changes as you move the yellow highlight using the arrow buttons on your remote. On Program Information screens, the Action Icons are specifc to the program. For example, a Buy Icon will appear only for On Demand and Pay-Per-View programs. Playback Icons will appear only for recorded programs or On Demand titles.

Some program titles are too long to fit in the space provided in the grid. You might see “…” to indicate there is more to the title. (For example: “Third Rock from the Sun “might look like “Third Rock…”). Highlight the program and check the Instant Information area at the top of the screen for program title and other valuable information, including rating, actors, start/end times, etc.

The Flip Bar appears for a few seconds as you’re changing channels to provide important information about programs. You will find the name of the current program, start and end times, channel number, rating and current time.

i-Guide provides detailed information on programs, including movies and sporting events. While in a listings screen, you can access information by pressing the INFO button on your remote. While you are tuned to a program, press INFO once for Instant Information or twice for complete information. Information includes program details like actors, ratings and a brief program synopsis. You can also set Reminders, place Parental Controls, order On Demand movies and events and see other times a program is airing. To remove the information screen and return to watching television, press the EXIT button on the remote.

Occasionally your cable provider may send a message to let you know of new services and special promotions. To read the message, go to the Main Menu and select Messages. You can keep or delete the Message once you have opened it.

Not only can you choose the language that displays on the screen buttons and descriptions, but you can also change the secondary digital audio that is available with certain networks and programs. Choose Audio Setup from the Setup Menu and change the default setting. Choose from English, Spanish, Portuguese or French. This feature is only supported on certain digital channels that provide secondary audio. If the chosen audio language is not available, the default audio language will be heard.

You must call MaxxSouth to have these PINs reset. All of the PINs will be cleared. Once reset, you will need to enter new PINs.

There are several reasons that could keep you from ordering PPV events:

• Your phone line might not be plugged in
• You may have inadvertently made too many PPV orders, and may have to cancel one before making another order
• You may have reached your credit limit. Call your cable company and have them check your account
• Your cable company may require you to call them to purchase a PPV event, instead of an automatic purchase through the set-top box

If your cable company provides impulse-ordering, you will not be billed for PPV on channels that aren’t tuned. In cities that require phone ordering, you need to call your cable company to cancel PPV orders. Check with your cable company to confirm canceling procedures.

Your DVR Cable Box takes recording technology to a new level, capturing picture and sound digitally (for superior results compared to tape-based recording) and allowing greater viewing flexibility. You can also press Instant Replay to review the last 15 seconds or rewind to see a scene again. Yet you won’t miss a moment of the program, because the DVR keeps recording the current broadcast while you pause, rewind or replay scenes.

Simply press the LIVE button on your remote.

Pay-Per-View broadcasts must be ordered before they can be recorded. If you want to schedule a recording for a PPV event, take the following steps: 

1. From the Information screen, select the Record Icon (this will display the Order Program First overlay)
2. Select the Buy Icon
3. Select the Record This Program Icon
4. Select the Confirm Icon

This procedure orders the program and schedules the recording. If you change your mind you must cancel both the recording and order.

Note: you can also set up the recording from the listings by selecting the PPV event and pressing the record button on the remote and following steps b through d.

Parental Controls allow you to block programs from being viewed. Locks are based on a program’s title, rating, TV content rating and channel. See the Parental Controls section in this manual.

Using i-Guide, you can search many ways: through the Main Menu, Quick Menu, Search Menu, by programming category, through the By Time or Channel Listings grid or through the Search Menu to alphabetically search by Title. When you find something that sounds interesting, simply press Record. The DVR will automatically record that program for you.

You can record both standard and high-definition programs which are automatically interpreted by the DVR. Recording HD programs will take more storage space on your DVR. However, you must have HD equipment.

As long as the program is being broadcast in Dolby Digital audio, the DVR will record the digital audio. A Dolby Digital indicator will appear on the Flip Bar and Program Information screen for programs that provide it.

The DVR records programs in the same quality in which they are broadcast. For example, programs broadcast in HDTV format are recorded in HDTV quality (if your DVR is connected to a HDTV). Broadcast quality may vary.

Yes. You can record and playback Digital Music. However, the playback controls (PAUSE, FF and REW) are not functional for recorded digital music.

On Demand cannot be recorded with the DVR.

You can record up to 90 hours of standard digital TV or up to 20 hours of HDTV (depending on the transmission bit rate). Recording times may vary.

Yes. Your DVR will control rewind and fast forward at four speeds each. Just press the REW or FF buttons up to four times. The on-screen indicator will tell you at what speed you are controlling playback.

No. You can only fast forward through commercials if you’re watching a recorded program.

Yes. Parental Controls restrict viewing of recorded programs. If you schedule a recording for a program you have Locked, the program will be recorded; however, audio is muted and no video will appear while the program is recording. A restricted notice remains on screen allowing you to enter your PIN to view the program during the recording. Once the program has been recorded, you can access it from My Recordings. Just enter your PIN to view.

Note: you can also set Parental Controls on recorded programs. Use the LOCK button on your remote or Lock Icon from My Recordings or from Recorded Program Information screen

The recording capacity depends on the video format that is being recorded. Your Dual Tuner DVR can record up to 90 hours of standard definition programming or up to 20 hours of high-definition programming. The hard drive capacity on many DVRs is 120GB. See “Manage Your Personal Video Library” section in this manual for more information.

The DVR gets all the information it needs from your cable signal, so that’s the only connection required.

No. The DVR records at a pre-set level to ensure consistent results.

No. What you choose to record with the DVR is confidential.

You can keep them as long as you want. Just remember, the recording space is limited, so you may need to delete some recorded programs from time to time in order to make room for new ones.

An on-screen notice will appear advising you when recording space is low (80% full) or full.

Note: if you are recording a program and run out of recording space, the recording will stop. You can always see how much recording space is available from My Recordings. You can also manually delete recordings or set your DVR to automatically delete recorded programs when space is needed. See: “Manage Your Personal Video Library” section in this manual.

Only if you set it up that way. The DVR will automatically delete programs if you tell it to do so by setting the programs to be deleted when space is needed. When the record space is full, the oldest recordings that you have set to be deleted will be deleted first. If you do not want the DVR to automatically delete certain recordings, you can set them so that they are only deleted by you.

There is no limit to the number of recordings you can schedule as long as you do not schedule more than two programs to record at the same time and you have available recording space.

For live programs, you will be provided with the opportunity to extend the recording. Follow the on-screen prompts to extend the program end time for your recording.

Yes. You can either watch it live as it’s being recorded or you can rewind the program you are currently recording and watch it from the beginning while the recording continues.

You can copy a recorded program to a VHS or DVD tape by playing a recording from the DVR in real time while simultaneously recording on your VCR or DVD.

Yes! Your DVR lets you record multiple episodes of a program according to your preference by setting up a Series Recording. Select the episode type to record, such as first-run only or all episodes. Specify how many recordings to save and how long to save the recording - until you erase it or until space is needed. To access advanced series setup features like add minutes to the start and end times and specify which channels to record, select the Recording Options Icon to review all options.

Tip: use Title Search to find all air times for a particular title. You can then set up individual recordings for any or all episodes, no matter what time they’re on.

Yes. When you stop playback of a recorded program, it will stop where you left it. To continue watching the program, select Resume or Restart from the Action Icons.

The DVR timer is synchronized with the program guide time. If a broadcaster starts the program minute earlier than the first minute. You can program your DVR to start early or end late by adjusting you’re Recording Options.

If the beginning of the program did not record, you might have tuned to the program after it started and then set it to record. If the end of the program did not record, the DVR may have reached its storage capacity before it was able to record the entire program.

Most DVRs have two tuners. This feature allows you to record two channels at the same time, record one channel while watching another or record two programs and watch a third program from your DVR recordings library.

Note: some DVRs are equipped with only a single tuner. See the Single Tuner FAQ section for more information.

If there is a recording overlap when both tuners are in use, i-Guide will clip the beginning of the program. See the DVR section in this manual for a review of DVR Clipping.

Yes, you can use the SWAP button on your remote to change from one tuner to the other.

Yes. In fact, you can record two programs at once while watching a previously recorded program from the hard drive for both HD and regular programming.

i-Guide can record two different programs listed with overlapping times by pressing the Record button, by manually scheduling the recordings, or by setting future recordings from Program Information screen.

If power is on, make sure your remote is in the Cable mode. Press the CABLE button on the remote.

No. These features will not be lost if the terminal loses its power. However, the guide information will need to reload into the box.

If the terminal was just installed, it takes approximately 5-15 minutes for i-Guide to be downloaded to the set-top. If after 5-15 minutes nothing happens, unplug the terminal, plug it back in and wait another 5-15 minutes. If the guide still does not appear, contact your cable company.

Select the Adjust Screen Position option from the Setup screen. Press the buttons until the arrows on the screen are centered. If image is centered and still cut off, check your TV’s user manual.

Try unplugging the terminal and then plugging it back in. This will reset the terminal and allow for data to be downloaded. It will take some time for the information to appear. If there is still a problem after the information has appeared, call your cable company.

Make sure that all of the cable connections are secure and that the TV is tuned to the correct channel (3 or 4). Also, make sure you are actually controlling the cable terminal (press the CABLE button on the remote).

Go through this quick checklist to determine the problem: 

1. Press the CABLE button on the remote to make sure it is in Cable mode. Try using the remote again.
2. If the remote is still not functioning correctly, press the CHANGE button on the front of the terminal. If the channel changes, there is a problem with the remote control. The batteries or the remote control itself may need to be replaced.
3. Unplug the terminal and plug it back in.
4. Call your cable company.

This can happen if there has been a power failure or if the terminal was unplugged. Make sure everything is plugged in and running. Wait 5-15 minutes for the channels and program data to load.

This screen appears if you try to access a feature that is not available because the terminal has not received all the necessary data. This most commonly happens following a power loss.

This screen will appear when you tune to a channel that is currently not available. If the channel is not available after 15-30 minutes, call your cable company.

You can always press the EXIT button on the remote to immediately return to watching TV. You can also press the LASTbutton to back up one screen at a time.

Although i-Guide checks all data thoroughly before it is sent to your home, programmers do sometimes change their schedules at the last minute without notification. Please report erroneous data to your cable company.

All recordings that were saved prior to the power loss are preserved, as well as future recording schedules. You miss only the recordings in progress while the power was out.

Note: if you experience continued problems with your cable box, remote control or interactive program guide, please contact your local cable company.