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MaxxSouth Website Privacy Policy

Welcome to our website, a service of MaxxSouth Broadband and its affiliates (collectively, “MaxxSouth,” “we,” “our” or “us”). This privacy policy describes the manner in which we may collect, use and disclose information obtained through our visitor’s (“you” or “your”) use of this website. This statement discloses the privacy practices for this website only, and does not address our privacy practices with respect to other services we may provide to you, such as our cable television, telephone or internet services. This policy includes an explanation of our privacy practices on this website with respect to:

  • the categories of personally identifiable information about you that may be collected;
  • how the information is used;
  • the categories of persons or entities with whom the information may be shared;
  • the choices that are available to you regarding collection, use, and distribution of the information;
  • how you can opt in or out of MaxxSouth promotional e-mail;
  • the kind of security procedures that are in place to protect the loss, misuse or alteration of information;
  • how you can review and request changes to the information;
  • how we notify visitors and users of this website of changes to this privacy statement; and
  • the privacy policies that apply to subscribers to each MaxxSouth product and service.

Information Collection and Use

A special note about children: This website is not directed to children under the age of 13, and MaxxSouth does not knowingly collect personally identifiable information from anyone under the age of 13 on this website unless expressly specified on the appropriate pages of the website. However, some pages of the website may be of interest to children. On those pages, MaxxSouth or its service providers may provide a special notice or other information describing any additional privacy protections that may apply. Children should always get permission from a parent or legal guardian before sending any information about themselves (such as their names, e-mail addresses, and telephone numbers) over the Internet, to us or to anyone else.

What categories of personally identifiable information do we collect?

The information collected by MaxxSouth falls into two categories: (1) information voluntarily supplied by visitors and users of the website and (2) tracking information recorded as visitors and users navigate through the website. Some of this information is personally identifiable information, but much of it is not. Personally identifiable information is information that identifies a particular person.

To make use of some features on our website, visitors and users need to register and provide certain information as part of the registration process. We may ask, for example, for your name, e-mail address, street address, zip code, and, if you wish to automate payments, financial account information. We might also request information about your residence, television, and computer, for example, in order to process your request for new service or make changes to existing service. In addition, we may ask you for information about your interests in television viewing, internet and phone usage, personal finance, and the like. The information you supply will help us to offer you more personalized features, complete the particular function of the website you are using, and tailor our website to your interests to make it more useful to you. Our systems will remember some of this information the next time you log in and use our website, but you can always review and change your information by following the instructions below under Changes to Information in this statement.

The more you tell us about yourself, the more value we can offer you. Supplying this information is entirely voluntary. But if you choose not to supply the information, we may be unable to provide you with the products and services we make available to other users of and visitors to our website. You will not be able to order selected products or services, or automate payments, over our website unless you provide certain personally identifiable information about yourself. When you submit any personally identifiable information over this website, MaxxSouth (i) will use the information for the purposes described at the time you submit it (for example, your name, address, telephone number, and e-mail address provided while ordering one of our products or services will be used in connection with the processing and fulfillment of your order) and (ii) may use the information to contact you to make you aware of other products and services of interest. Of course, if you want to remain completely anonymous, you’re still free to take advantage of the publicly available content on our website without registration.

What categories of persons or entities do we share personally identifiable information with?

We consider the personally identifiable information contained in our business records to be confidential. We may sometimes disclose personally identifiable information about you to our affiliates or to others who work for us. We may also disclose personally identifiable information about you to service providers and vendors, and to others who provide products and services to us. For example, when you use certain functions on this website you may notice that the website actually collecting or processing the information may be other than a MaxxSouth website. We also may be required by law or legal process to disclose certain personally identifiable information about you to lawyers and parties in connection with litigation and to law enforcement personnel. For example, we may be required by law to disclose personally identifiable information about you without your consent and without notice in order to comply with a valid legal process such as a subpoena, court order, or search warrant.

What do we do to personalize your use of this website?

To help make our website more responsive to the needs of our users and visitors, we use a standard feature of browser software called a “cookie.” We use cookies to help us tailor our website to your needs, to deliver a better, more personalized service, and to remember certain choices you’ve made so you don’t have to re-enter them.

In connection with the standard operation of MaxxSouth’s systems, certain non-personally identifiable information about visitors to this website is recorded. This information is used primarily to tailor and enhance visitors’ experience while using the website. We may use this information in an aggregate, non-personally identifiable form to, among other things, measure the use of our website and determine which products and services are the most popular with website visitors.

We may also use an advertising network provider (or providers) to help present advertisements or other content on this website. This advertising network provider uses cookies, web beacons, or similar technologies on the hard drive of your computer to serve you advertisements or content tailored to interests you have shown by browsing on this and other websites you have visited. It also helps to determine whether you have seen a particular advertisement or content before and in order to avoid sending you duplicates. In doing so, the advertising network provider collects non-personally identifiable information such as your browser type, your operating system, web pages visited, times of visits, content viewed, ads viewed, and other click stream data.

The use of cookies, web beacons, or similar technologies by these advertising network providers is subject to their own privacy policies, not MaxxSouth’s privacy policy for this website. If you do not want the benefits of these advertising cookies, you may opt-out of them by visiting

Where do we permit visitors and users to opt in or out of MaxxSouth promotional e-mail?

You may choose to receive, or not receive, promotional e-mails about MaxxSouth’s products and services by e-mailing us at If you have otherwise provided your e-mail address to MaxxSouth, or MaxxSouth has already obtained it, then MaxxSouth may have already contacted you about receiving promotional e-mails separately.

Other Websites

To make our website more valuable to our visitors, we may offer some features in conjunction with other providers. Our website may also include links to other websites whose privacy policies and practices we don’t control. Once you leave our website by linking to another one (you can tell where you are by checking the address –known as a URL– in the location bar on your browser), use of any information you provide is governed by the privacy policy of the operator of the website you’re visiting. That policy may differ from ours. If you can’t find the privacy policy of any of these websites via a link from the site’s homepage, you should contact the website directly for more information.


All information gathered on our website is stored within a database accessible only to MaxxSouth and its specifically authorized contractors and vendors. However, as effective as any security measure implemented by MaxxSouth may be, no security system is impenetrable. We cannot guarantee the complete security of our database, nor can we guarantee that information you supply won’t be intercepted while being transmitted to us over the Internet. If you don’t want us to know any particular information about you, don’t include it in anything that you submit or post to this website or send to us in e-mail.

Changes to Information

You may review and change information that you provide to us through this website by returning to the pages where you entered it, and reviewing or changing the information directly. You may also request changes to some information, such as billing and account information if you are a MaxxSouth customer, by contacting us at 1-800-457-5351 or visiting your local MaxxSouth office (, and if you are able to verify your identity using a MaxxSouth account number, personal identification number or PIN, or another identifier requested by MaxxSouth.

Changes to this Privacy Statement

We may change this privacy statement from time to time. If we change this privacy statement at some point in the future, we’ll post the changes on our website and, by continuing to use the website after we post any changes, you accept and agree to this privacy statement, as modified.

Privacy Policies for MaxxSouth Products and Services

This privacy statement discloses the privacy practices for this website only. MaxxSouth supplies a copy of the privacy policies that apply to our cable television, internet, and phone products and services separately to our subscribers.