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Important Notice to our MaxxSouth Broadband Cable TV customers: MaxxSouth has been forced to discontinue carriage of channels WMC, WLBT or WDAM, in selected areas, given the stations’ request for unreasonable rates to continue to carry these channels, which in turn would result in higher cable TV rates for our customers. Please know that you still have access to ALL your NBC programming by tuning in to your local NBC. We apologize for this inconvenience!

customer-service

Digital Cable


Parental Control

How to lock channels, ratings and/or times:

Display the settings menu on the Digital Converter/HD/HDDVR/mDVR iGuide by pressing MENU twice

Use the up/down arrow keys to highlight Setup

Press the arrow keys to highlight Parental Control Setup

Enter your PIN or follow the Create PIN setup instructions on the screen. Note your PIN for future use

Now choose what you would like to restrict. Highlight the Movie Ratings, TV Ratings, TV Content, Channel, Title, Service, Master Locks options, Hide Titles, or PINs setup options. Follow the instructions on the screen

Use the LAST key to exit the various settings

Press arrow keys and the OK/SELECT key to change items

How to Prevent Unauthorized Purchases:

Setting Parental Control may not block unauthorized purchases from being made. Therefore, a Purchase PIN needs to be set up. This will need to be set up within the Digital Converter Interactive Program Guide and not the On Demand Program Guide.

Press Menu key on remote once

From Quick Menu, highlight and select the Parental Controls (Lock icon)

Enter your PIN or follow the Create PIN setup instructions on the screen. Note your PIN for future use

Highlight and select the Channel Locks option

Choose all PPV channels and the VOD channel by following the instructions on the screen. For a complete list of all PPV channels and the VOD channel for your area, please click here (please insert link to CLU)

Use the LAST key to exit the Channel Locks menu

All channels locked will now require a PIN before purchasing will be allowed

Ordering Pay-Per-View Movies

How To Order Pay-Per-View:

Using your MaxxSouth Interactive Programming Guide (IPG) to select the movie or event you choose to purchase. See below for ordering instructions. There are two ways to order PPV movies or events. You can order at the time of the event or in advance. For security, it is best to create a PPV purchase password.

To order a movie/event that is starting now:

Tune to the event from the QuickSurf Pay-Per-View screen displays with the title, start time, and purchase cost. Select Buy Now to order Enter purchase password

To schedule a future event:

  • Pick future event from Interactive Guide and press Select or OK on remote control
  • Pay-Per-View screen appears
  • Select Buy This Show to postpone purchase until show time
  • When event is about to begin, you are automatically tuned to that channel and the PPV screen displays.
  • To view the event select Buy This Show, enter purchase password, and enjoy the show.

For instructions on ordering movies on MaxxSouth On Demand, click here.

How to Use MaxxSouth On Demand

With MaxxSouth On Demand, you’re in control!

When tuning to MaxxSouth On Demand (see channel lineup for your MaxxSouth On Demand channel number) you will see the On Demand Application Launch. This on-screen interactive guide will appear different in look and feel than your Digital Program Interactive Guide you are used to when browsing your channels.

On Demand programming is listed in organized categories. Select a category by using your up and down arrow keys on your remote control. You will then see a list of subcategories or a list of programs available.

By using your arrow keys you are able to maneuver around the program categories to find movies or content suited to your interests. Highlight the movie/program selection that you wish to watch and press the OK/Select.

In some instances the choice may provide you a “FREE PREVIEW” option. This allows you the opportunity to watch a short clip of the movie or an advertisement of the movie before you continue through with a purchase.

The other option is to “Order” the movie. With this option, a confirmation window will appear before the order transaction takes place.

Once you have decided to continue with the purchase and have confirmed the order, your selection will start momentarily.

If the movie or content you have chosen is at no cost you will see “Watch” as an option rather than “Order”.

Stopping or Pausing a Program

When stopping a program, the program will be stored in the “Saved Programs” Category on the Main Menu page of the MaxxSouth On Demand Interactive Guide. You will continue to have up to 24 hour access for repeating that movie or program through the Saved Program Category.

When you Pause a program, it will remain paused on your screen for up to 10 minutes. If you do not press RESUME within that 10 minute period, the program will be saved in the “Saved Program” Category on the Main Menu page.



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